Return Policy
At Chic, we want you to love your purchase! If you are not completely satisfied, we offer a straightforward return process to make your shopping experience worry-free.
Return Eligibility:
- Items must be returned within 30 days of delivery.
- Products should be unworn, unwashed, and in their original condition with all tags attached.
- Sale items and gift cards cannot be returned.
How to Initiate a Return:
- Contact our customer support at [email protected] to request a return authorization.
- Carefully package the items in their original packaging.
- Include your order number and the reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or an error occurred with your order.
- We recommend using a traceable shipping service to ensure your return is received.
Refund Process:
Once we receive your returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Exchanges:
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Thank you for choosing Chic! We appreciate your support and are here to help with any questions regarding our return policy.